OptikAnalytics refund policy

OptikAnalytics is sold through Paddle (Paddle.com Market Limited), our merchant of record. Paddle is the seller for every order, and it processes all payments and refunds. This policy follows Paddle's Buyer Terms and Refund Policy. If anything here conflicts with Paddle's terms, Paddle's terms apply. Nothing in this policy limits your rights under consumer protection law, and where the law gives you stronger rights, those rights apply.

1. 14-day refunds

You can cancel and get a full refund within 14 days of any payment, including your first payment and any renewal. This applies to monthly and annual subscriptions on every plan (Starter, Pro, and Business). You don't need to give a reason.

When a refund is issued, your access to the paid plan ends and your account moves to the free plan described in our Terms of Service.

Paddle may decline a refund where there's evidence of fraud, refund abuse, or other manipulative behavior.

2. Free trials

If we offer a free trial, you won't be charged during the trial. If you subscribe when the trial ends, your 14-day refund window starts on the date of that first payment. If you don't subscribe, your account moves to the free plan.

3. Consumers in the EU, EEA, UK, and Switzerland

If you're a consumer in these regions, you also have a statutory right to withdraw from your purchase within 14 days, as described in Paddle's Refund Policy. In the UK, annual subscriptions get a new 14-day withdrawal window each time they renew. Our 14-day refund in Section 1 already covers these cases, and you can use whichever right is stronger for you.

4. How to request a refund

• Use the "Manage subscription" or "View receipt" link in your Paddle confirmation email, or visit paddle.net.
• Or email us at hello@optikanalytics.com with your order number, and we'll take care of it with Paddle.

Approved refunds go back to your original payment method. Your bank may take a few extra days to show the credit.

5. After 14 days

Payments made more than 14 days ago aren't refundable, except where required by law or where Paddle decides a refund is appropriate (for example, if you were charged in error or your payment method was used fraudulently). We don't offer partial or prorated refunds for unused time.

6. Cancellation

You can cancel your subscription at any time from your account settings or through Paddle's buyer portal (linked in your confirmation email). Cancellation stops your next renewal. You keep full access to your plan until the end of the current billing period, and you won't be charged again.

7. Plan changes

When you upgrade to a higher plan or pageview tier, you're charged a prorated amount for the rest of your current billing period, and the new rate applies in full from your next billing cycle. Downgrades take effect at the start of your next billing cycle.

8. Chargebacks

If something's wrong with a charge, please contact us or Paddle before filing a chargeback with your bank. Within 14 days, a refund is faster and easier for everyone.

9. Contact

Questions about billing or this policy? Email us at hello@optikanalytics.com.